Our firm was introduced to Empathy Estate Cleaning & Rubbish Removal late last year. We regularly deal with deceased estates, which often contain both residential and commercial properties.

It has been our experience that the team at Empathy are professional, reliable and attentive to our client’s needs, and we have no hesitation in recommending their services and will continue to use them in the future.

Graeme Baume, Forest Hill

OMG!!!  These guys are THE BEST!!

My Knights In shining Armour who helped me vacate a single Mum & her kids from a black mould & mouse infested house in Frankston. Literally the most disgusting thing I’ve ever seen & these guys went above & beyond!

No complaints!!  And very reasonably priced!

Thank you! Thank you! Thank you!  

I am amazed & Forever Grateful!

Lisa, from Frankston

Recently my nearly 100yr old Aunt Ngaire (Buster) passed away 4 years after her 96 yr old husband Bill. Unfortunately they were hoarders and had been for many years but in advanced years it just got worse and worse. My cousin and I  were joint executors of the estate and we plus other family members went to Hastings at weekends to undertake the horrific task of clearing out the house. After 6 weeks of coughing, eyes running, breathing problems we just couldn’t handle any more. The house was filthy, mould behind the furniture, one bedroom was completely full of boxes,  bags,  and we think nearly every letter, bill, receipt, card etc., kept for years and years, gathering dust heaped up to a height taller than me. The kitchen was filthy and clothes and odds and ends all through the place, piled up, shoved under other stuff, it was beyond a joke. There was also a double garage/large shed full of rubbish to the extent you could not enter it!!

So in despair we searched for a saviour and Empathy came to our rescue. They cleared everything in the house and garage/shed and sent us photos as they completed each room etc. They also cleared large trees and shrubs to allow easy access and removed every bit of rubbish laying around the whole property. All the furniture and other contents worth saving were sold and the rest disposed of. To say we were thrilled with the job is an understatement, we were ecstatic!!! We did feel sorry for them whilst doing the job though !! The real estate agent who listed the property was also extremely impressed.

I would thoroughly recommend Empathy for a very professional job and their thoughtfulness to the family through this difficult time.

Signed: Avan Waites

“Empathy Estate Cleaning has been an absolute lifeline for me during a time of immense change and emotion. Transitioning my elderly mother, who battles dementia, into residential care was an incredibly difficult decision. The process of downsizing her home seemed daunting, given the memories and history intertwined within those walls. From the moment I reached out to Empathy Estate Cleaning, I knew I was in caring hands. Michael and his team approached the task not just as a job, but as an opportunity to provide solace and understanding during this challenging time.

Their name truly says it all – Empathy. They treated my mother’s belongings with respect and sensitivity, making sure each item was handled with care. The team’s compassion extended to us as a family, as they gave us the space to reflect and reminisce while they expertly sorted and organized all of her belongings . Their attention to detail was impressive, ensuring that every item was handled thoughtfully, whether it was to be packed for my mother’s new residence, donated, or responsibly discarded.

What I found most remarkable was their ability to turn what felt like an overwhelming task into a journey of healing. They transformed a potentially distressing experience into an opportunity for closure and renewal. The end result was not just a clean and organized space, but a sense of peace that I never thought possible in such circumstances.

I wholeheartedly recommend Empathy Estate Cleaning Services to anyone facing a similar situation. Their genuine empathy, professionalism, and commitment to honouring the emotional aspect of transitions set them apart. Thank you, Michael, and the entire team, for turning what could have been a painful process into a meaningful step forward for my mother and our family.”

“Making the decision to downsize and move into a retirement village was a major life transition for us, and the prospect of packing up and cleaning our home of more than 30 years was incredibly overwhelming. Thankfully, we found Empathy, and it turned out to be the best decision we could have made.

Gwen and I were initially hesitant about seeking professional help – after all, we thought we could manage the cleanup ourselves with little help from the children. However, from the moment we met the team from Empathy, our concerns melted away. Michael and his crew brought a level of care, understanding, and efficiency that we couldn’t have achieved on our own.

Their name truly encapsulates their approach – empathy. They understood the sentimental value attached to our belongings and gave us the space to make decisions about what to keep, donate, or let go of. This was crucial in making the transition smoother and less emotionally taxing. The team’s organization and attention to detail were astounding, ensuring that our possessions were handled and transported with the utmost care.

What could have been a stressful and time-consuming ordeal proceeded like clockwork, thanks to Empathy. Their professionalism, genuine concern, and ability to turn what felt like a monumental task into a manageable one were truly remarkable. Our home was left clean and ready to put on the market, with a sense of closure and readiness for our new chapter.

To anyone facing a similar situation, we wholeheartedly recommend Empathy. Choosing them over attempting the cleanup ourselves was one of the best decisions we made. Thank you, Michael, for making this transition a positive and uplifting experience for us.”

“I am immensely thankful to the team at Empathy for their exceptional work in transforming my late mother’s estate. My mother, who had a penchant for collecting over the years, left behind a home that seemed like a daunting task to restore. However, the Empathy crew approached the situation with professionalism, making the entire process surprisingly smooth. They navigated through the clutter with sensitivity, unearthing not only the physical space but also the many precious memories hidden within. Their dedication and attention to detail were evident in everything that they did. The transformation was astonishing – from chaos to order, from cluttered to clean. I can’t thank them enough for their understanding, patience, and hard work. Empathy’s commitment to preserving the memories it held in her estate is truly commendable. I wholeheartedly recommend their services to anyone facing a similar situation. Thank you.”

“Finding Empathy was a true blessing during a challenging time for our family. After the passing of our father, Glen and I faced the overwhelming task of clearing his estate, which held decades of memories and possessions. Mum passed long ago of cancer, and dad kept a ‘shrine’ dedicated to her in one of the rooms. Our father who had long retired could also not bear to part with the two classic cars he had been restoring and all of the parts which filled the shed and even parts of the house. The prospect of cleaning it all up was absolutely daunting.

Enter Empathy Estate Cleaning and Rubbish Removal – a team that not only understood the physical work but also the emotional weight tied to every item. They helped us work through all the important items our father had preserved in memory of our mother, and found an appropriate business that could pass on his classic cars and all their parts to someone who would honour the legacy he never finished. Their compassionate approach made an immediate impact, as they worked tirelessly to declutter and restore the property to its former glory. What stood out most was their unwavering support and understanding, which extended far beyond the cleanup. They allowed us the time and space to reminisce and say our goodbyes while they skilfully sorted and organised. The end result was beyond anything we could have imagined – a home reclaimed, memories preserved, and a sense of closure achieved. Glen and I are profoundly grateful for the dedication and care shown by Empathy. Their service is not just about cleaning; it’s about honouring lives and providing a pathway for healing. Thank you for helping us navigate this journey with grace and compassion.”